Food orders. Don't see the food you need? Ask and we may be able to special order it for you! [Please place your special orders by noon on Tuesdays.]
Shipping. We can ship most in-stock items (depending on weight).
Call-ahead ordering. If you're in a rush or you are sending someone to pick up your supplies, just give us a call and we'll have it ready and waiting. We can also take your payment over the phone!
Our boutique specializes in gentle grooming. Doesn't everyone? Not necessarily. We do not use aggressive means to “get the job done”. If your pet has one bad grooming experience, it can be traumatized for life. They do remember! Therefore, we give your pet the extra attention it needs. How? We book one pet at a time and groom start to finish. We will provide you with an estimated pick-up time, but will call you before we are done. A typical grooming appointment is about two hours.
Because we are not a high-volume grooming shop and the appointments are dedicated solely on your pet, we do ask for promptness and kept appointments. If you are unable to keep an appointment, a courtesy call of at least 48 hours notifiying us of such would allow us to refill that appointment. Thank you.
With regard to expressing anal glands, please know that this is not part of the grooming package. We have been advised by grooming schools as well as the veterinary community, that expression should not be performed unless recommended by a veterinarian. Therefore, if your vet tells us that your dog needs to have it done, we will do so for an additional charge.
With regard to matting, please understand that this is very painful for your pet. Pets should be brushed/combed weekly, if not daily during shedding season. All animals shed, some more than others. If mats start to form that you cannot remove, please call us. That is the time to remove them. As the mats get bigger and tighter, they cause more pain to the animal. This makes them miserable and angry and difficult to work with. Animals coming in matted will be shaved down at an hourly charge. No exceptions. (If we are unable to finish due to temperment/severity, we will stop and request that you bring it to your vet to be completed under anesthesia.)
A basic grooming package includes the following: massaging bath using all-natural products, blow dry with brushout, nails trimmed and ears checked/cleaned. We offer some of these services, as well as others, ala carte - especially if it pertains to cats! Please call for details.
Please also note that prices mentioned over the phone are not guaranteed but are starting, suggested pricing. We are able to give a better estimate upon seeing the animal as the coat condition, temperment and overall health can influence the cost of the grooming. We do not groom aggressive animals.
