Food orders. Don't see the food you need? Ask and we may be able to special order it for you! [Please place your special orders by noon on Tuesdays.]
Call-ahead ordering. If you're in a rush or you are sending someone to pick up your supplies, just give us a call and we'll have it ready and waiting. We can also take your payment over the phone!
Our salon specializes in gentle grooming. Doesn't everyone? Not necessarily. We do not use aggressive means to “get the job done” nor do we perform high volume grooming. This can stress your pet. Because we understand that grooming is not natural for pets, we dedicate time solely to them and groom them start to finish using gentle techniques. We work with your pet to find what is most comfortable for them. We provide them with a calm, relaxing atmosphere and give them lots of love! Finally, your pet gets to leave as soon as it's done. We will provide the owner with an estimated grooming time but will call before they are ready. Our goal is to have the owner walking in as their pet is coming out. What a great way to end the groom; seeing mom or dad and having a treat (versus sitting in a crate).
Because we are not a high-volume grooming shop and the appointments are dedicated solely to your pet, we do ask for promptness and kept appointments. We make reminder telephone calls before your appointment. If you are unable to keep an appointment, a courtesy call of at least 48 hours notifying us of such would allow us to refill that appointment otherwise, we incur a loss. A second missed appointment will incur the charge of that appointment plus prepayment of any future appointments. Thank you for your consideration and understanding.
With regard to expressing anal glands, please know that this is not part of the grooming package. We have been advised by grooming schools as well as the veterinary community, that expression should not be performed unless recommended by a veterinarian. Therefore, if your vet tells us that your dog needs to have it done, we will do so for an additional charge. Click on the video link to see Dr. Becker's educational video on anal glands. [Video]
With regard to matting, please understand that this is very painful for your pet. Pets should be brushed/combed weekly, if not daily during shedding season. All animals shed, some more than others. If mats start to form that you cannot remove, please call us. That is the time to remove them. As the mats get bigger and tighter, they cause more pain to the animal. This makes them miserable and angry and difficult to work with. Animals coming in matted will be shaved down at an hourly charge. No exceptions. (If we are unable to finish due to temperment/severity, we will stop and request that you bring it to your vet to be completed under anesthesia.)
A basic grooming package includes the following: massaging bath using all-natural products, blow dry, nails trimmed, ears checked/cleaned and light trimming. We offer some of these services, as well as others, ala carte - especially if it pertains to cats! Additional charges will apply for full body haircuts or shavedowns/puppy cuts as well as specialty baths (oatmeal, medicated, flea or skunk). Please call for details.
Prices are subject to change. As they are based upon breed standards, we can advise the starting price of that breed. The final price will be calculated after the groom is performed as the coat condition, temperament and overall health will influence the cost of the grooming. We do not groom aggressive animals.
FLEAS: Pets are not allowed in the store if they have fleas (or any other transmissible infestation or disease.) Please read our new policy regarding fleas:
Appointment must be made in advance for any flea baths.
Appointment will be at the end of the day and overtime charges will incur if level of infestation requires additional grooming after store hours.
A minimum charge of $25.00 will be imposed in addition to the cost of a basic groom for that pet.
Captstar must be given to your pet one hour before arrival.Capstar can be purchased at your veterinarian's office. If they do not carry it, our neighbors at U30 Cat & Small Dog Wellness Center stock it for us. It is a safe and affordable medication that kills all the fleas on your pet within 30 minutes. Please bring receipt as a discount may be applied.
Grooming is by appointment only during regular store hours. Please call us at 572-0055.
We do accept walk-ins for nail trims, but advise that you call first to make sure the groomer is available.